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Egg may escape an investigation into the cancellation of 160,000 of its accounts because no official complaint has been lodged.
Following a request by MPs to look into the situation the Office of Fair Trading said that an investigation could only start after a complaint is made.
Egg have informed customers that their accounts will be closed over the next few weeks and they will only be able to pay off outstanding balances.
An Egg customer said: "As a 32-year-old earning £35,000 a year with an excellent credit rating, and an Egg customer for five years who has never missed a payment - repaying over £7,000.”
He added: “I was shocked when I received a letter saying my account was being cancelled."
An Egg spokesman said: "We are sorry some customers are upset after receiving notification we are ending their credit card arrangement, but they are people we do not feel it is appropriate to lend any money to. We can certainly understand the concerns, but even if people are up-to-date with repayments, they are people we decided we no longer wish to lend money to regardless of their status."
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